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This changes the language for the entire site. English is the default; other languages are for reference.
This Legal Notice provides information concerning the operation, ownership, use and legal framework of the Apartments Artee website and related online reservation services, including artee.ba and reservation interfaces made available through the website.
It should be read together with our Privacy Policy and Important Booking Terms.
This Legal Notice is intended to provide clear information about the website and the nature of the services made available through it. It does not replace the specific contractual terms applicable to an individual reservation.
| Website | artee.ba |
|---|---|
| Service / Website Name | Apartments Artee |
| General Contact | apartments@artee.ba |
| Website | artee.ba |
Apartments Artee is the name used for the accommodation and reservation service presented through this website.
The website may facilitate enquiries, reservation requests, communications and other services relating to accommodation and, where applicable, other hospitality services.
The legal person or natural person responsible for a particular service depends on the nature of that service and the contractual relationship involved.
Apartments Artee is not, solely by use of that name, intended to represent that every accommodation displayed or promoted through this website is owned or directly operated by one single legal entity.
Where the website is used to facilitate a reservation for an accommodation operated by a separate person or business, the applicable accommodation provider may be the person or entity responsible for providing the accommodation itself.
The identity and applicable contact details of the accommodation provider may be provided in the reservation information, confirmation, invoice, receipt, registration documentation or other applicable booking documentation.
IMPORTANT:
The person or entity providing the accommodation may be different from the person or entity operating the website or reservation interface.
The applicable reservation documentation should therefore be consulted to determine the contracting accommodation provider for a particular stay.
Nothing on this website is intended to conceal the identity of the person or entity responsible for a particular service. Where applicable law requires the identity or contact details of a trader, accommodation provider or other responsible party to be provided before or during a transaction, those details will be provided through the applicable service or booking process.
Depending on the accommodation and service involved, Apartments Artee may act as:
The role applicable to a particular reservation will depend on the actual arrangement and will not be determined solely by the Apartments Artee brand name.
Information displayed on the website, including accommodation descriptions, availability, prices, photographs, facilities and other information, is provided for reservation and informational purposes.
Submitting a reservation request does not necessarily mean that a reservation has been accepted or that a binding accommodation contract has been concluded.
A reservation becomes confirmed only in accordance with the applicable reservation process and the Important Booking Terms.
Where an accommodation provider is a separate person or business, the accommodation contract may be concluded directly with that provider.
The applicable reservation confirmation should be retained by the guest and may contain important information concerning:
NO PAYMENT IS TAKEN MERELY BY SUBMITTING A RESERVATION REQUEST UNLESS THE WEBSITE EXPRESSLY STATES OTHERWISE.
A reservation request is a request for accommodation and does not by itself constitute proof that payment has been made.
Unless different arrangements are expressly stated, payment instructions are provided as part of the applicable reservation information.
Where cash payment is applicable, the accepted currency and payment conditions will be stated in the relevant reservation information.
Where a third-party payment provider is used, the payment may be subject to that provider's own terms, privacy policy and security procedures.
Accommodation presented through Apartments Artee may be owned, operated, managed or otherwise provided by different persons or businesses.
An accommodation provider may be:
The applicable provider is responsible for the services and obligations that it undertakes in relation to the accommodation, subject to applicable law and the terms of the relevant reservation.
Where the accommodation provider is a separate contracting party, matters relating specifically to the provision of the stay may be governed by the provider's own applicable terms and legal obligations.
Nothing in this Legal Notice removes or limits any mandatory legal responsibility that applies to a person or business providing accommodation or other services.
We make reasonable efforts to ensure that information published on the website is accurate and useful.
However, accommodation availability, prices, facilities, photographs, descriptions, opening arrangements, services and other information may change from time to time.
Certain information may be supplied or updated by an applicable accommodation provider or another service provider.
Information shown on the website should therefore be understood together with the specific information provided during the reservation process and in the reservation confirmation.
Where there is a conflict between general website information and the specific confirmed reservation documentation, the applicable contractual terms and confirmed reservation information will generally govern the reservation, subject always to mandatory applicable law.
Photographs and other visual material displayed on the website are intended to provide a reasonable representation of the relevant accommodation, facilities and surroundings.
Minor differences may occur because of photography, lighting, seasonal changes, renovations, furniture changes, decoration or other circumstances.
Unless expressly stated otherwise, photographs and other visual materials on this website should not be interpreted as a guarantee that every item shown will be available in exactly the same form throughout every stay.
Unless otherwise indicated, the website structure, design, original text, graphics, logos, branding, photographs, icons, interface elements and other original materials made available through this website are protected by applicable intellectual property laws.
The Apartments Artee name, associated branding, logos and other distinctive materials may constitute protected trademarks, trade names or other intellectual property.
No ownership rights are transferred to a visitor merely by accessing or using the website.
Unless permitted by law or expressly authorized in writing, you may not:
Nothing in this section restricts rights that cannot lawfully be excluded under applicable law.
Where the website allows users to submit reviews, messages, enquiries, photographs or other content, users remain responsible for ensuring that the material they submit is lawful and does not infringe the rights of another person.
You must not submit content that is unlawful, fraudulent, defamatory, abusive, threatening, discriminatory, misleading or otherwise inappropriate.
Personal data concerning another person should not be submitted unless you have a lawful basis or appropriate authorization to do so.
You may use the website only for lawful purposes and in accordance with applicable law.
You must not use the website to:
We aim to keep the website available and functional, but we do not guarantee uninterrupted or error-free availability.
The website may occasionally be unavailable because of:
Temporary unavailability of the website does not by itself cancel or modify a reservation that has already been confirmed.
The website may contain links to or integrations with third-party websites, platforms, communication services, maps, social-media platforms, payment providers, analytics services or other external services.
Third-party services are operated independently by their respective providers.
We are not responsible for the content, availability, security, privacy practices or terms of a third-party website or service merely because it is linked to or accessible from our website.
Your use of a third-party service may be subject to additional terms and privacy information provided by that third party.
Personal data processed through this website is handled in accordance with our Privacy Policy.
The Privacy Policy explains, among other things:
For privacy-related enquiries and data-subject requests, contact:
Consumers are entitled to information and other protections provided by applicable consumer-protection legislation in Bosnia and Herzegovina.
We aim to provide material information concerning an applicable service, including relevant reservation conditions, before the consumer becomes bound by the applicable transaction, subject to the nature of the service and applicable law.
Nothing in this Legal Notice, the Privacy Policy or the Booking Terms is intended to exclude or restrict a mandatory consumer right.
The applicable Important Booking Terms contain additional information concerning reservations, confirmation, cancellation, payment, guest obligations and other booking conditions.
If you have a question, complaint or concern concerning a reservation or service, please contact us as soon as reasonably possible:
Where the issue concerns accommodation provided by a separate accommodation provider, we may forward the relevant request to that provider or ask you to contact the provider directly where appropriate.
This does not affect any statutory right to submit a complaint to a competent authority or to seek another remedy available under applicable law.
Depending on the nature of the matter, different authorities may have jurisdiction over accommodation, consumer protection, personal-data protection, taxation, business registration or other regulated activities.
For personal-data protection matters in Bosnia and Herzegovina, the competent supervisory authority is the:
Agency for Personal Data Protection in Bosnia and Herzegovina
Dubrovačka 6
71000 Sarajevo
Bosnia and Herzegovina
Telephone:
+387 33 726 250
Email:
azlpinfo@azlp.ba
Consumer-protection matters may also fall within the competence of the relevant consumer-protection and inspection authorities depending on the circumstances and applicable entity-level or state-level legislation.
We are not responsible for circumstances that are outside the responsibilities legally assigned to us or that arise from the independent acts or omissions of a separate accommodation provider, third-party service provider or other independent party.
Where a separate accommodation provider is responsible for providing the accommodation, claims concerning the provider's independent performance, facilities, conduct, property conditions or other provider-specific matters may need to be addressed with that provider.
This does not exclude or limit liability that cannot lawfully be excluded or limited under mandatory applicable law.
Nothing in this Legal Notice is intended to exclude liability for fraud, intentional misconduct or other liability that cannot legally be excluded.
Website operation, accommodation services or reservation arrangements may occasionally be affected by events beyond the reasonable control of the relevant party, including natural disasters, severe weather, public emergencies, governmental measures, war, civil disturbance, telecommunications failures, power failures, infrastructure failures, cybersecurity incidents and other extraordinary circumstances.
The consequences of such events for an individual reservation are governed by the applicable booking terms, contractual arrangements and mandatory applicable law.
The website and services are operated in connection with activities in Bosnia and Herzegovina.
The applicable law for a particular reservation or service depends on the parties involved, the nature of the service, the applicable contractual terms and mandatory provisions of law.
Where the Important Booking Terms specify applicable law or jurisdiction, those provisions apply subject to any mandatory rights or protections that cannot lawfully be excluded.
Nothing on this page is intended to deprive a consumer of mandatory protections available under applicable consumer law.
This Legal Notice may be made available in more than one language.
Where translations are provided for convenience, the applicable contractual documentation may specify which language governs in the event of an inconsistency, subject always to mandatory applicable law.
We may update this Legal Notice from time to time to reflect changes to the website, services, accommodation arrangements, legal requirements, business structure, technology or contact information.
The current version will be published on this page together with its applicable update date.
Changes to this Legal Notice do not automatically alter the contractual terms of an already confirmed reservation.
For general questions concerning the Apartments Artee website, reservations or the services presented through it, please contact:
For privacy-specific matters, please also see our Privacy Policy.
For reservation conditions, please see our Important Booking Terms.
Apartments Artee is a website and service identity and should not be interpreted as a representation that every accommodation available through the website is owned, operated or legally provided by one single person or company.
The person or entity legally responsible for a particular accommodation or transaction will depend on the applicable arrangement and will be identified through the relevant reservation, contractual or legally required information.
Nothing in this Legal Notice is intended to transfer, eliminate or improperly limit a legal responsibility imposed by mandatory law.
For complete information, please also review: