Last updated: 21st of August 2026.

These Important Booking Terms apply to direct reservation requests submitted through the Apartments Artee website or through another direct booking process in which these terms are expressly made applicable. Reservations made through a third-party booking platform may also be subject to that platform's terms, policies, procedures and cancellation rules.

NO PAYMENT IS REQUIRED WHEN A RESERVATION REQUEST IS SUBMITTED. Submitting a request does not itself create a debt, confirmed reservation, or entitlement to accommodation.

To request a stay, you must submit a RESERVATION REQUEST.

A RESERVATION REQUEST IS NOT A CONFIRMED BOOKING. A reservation becomes confirmed only when the applicable contracting party or its authorized reservation service has reviewed the request and expressly communicates confirmation to the guest through WhatsApp, Viber, email, telephone followed by written confirmation, or another communication method used for the reservation.

Until such confirmation has been issued, availability may be changed, a request may be declined, or different booking conditions may be proposed.

Before a reservation is confirmed, the guest should be informed of the accommodation, dates, number of guests, applicable price, payment arrangements, and any material reservation-specific cancellation, no-show, deposit, modification, refund or other financial conditions applicable to that reservation.

The accommodation and reservation service may be provided by different persons or registered businesses. "Apartments Artee" is used on this website as the name of the accommodation and/or reservation service and does not necessarily identify a separate legal entity.

1. Guests under 18 YEARS OLD must comply with all applicable age, supervision, identification, registration and accommodation requirements. Where an adult is required to accompany a minor, the accompanying adult is responsible for the minor.
2. A VALID ID OR PASSPORT is required for guest identification, registration, reporting, tourist records, security or other legally required purposes.
3. Guests are responsible for reasonably established damage or loss caused by themselves or members of their party to the accommodation, furniture, equipment, facilities, keys, access devices, parking facilities or other property.
4. Guests must comply with applicable house rules, quiet hours, safety requirements and reasonable instructions relating to the accommodation. Excessive noise, unauthorized parties, serious disturbances, dangerous conduct, unlawful activity or other material violations may result in termination of the stay, forfeiture of any security deposit that was required, and additional charges.
5. Guests must use the accommodation, parking facilities, appliances, keys, access systems, equipment and other property features ONLY FOR THEIR INTENDED PURPOSE.
6. Guests must provide ACCURATE AND COMPLETE INFORMATION when submitting a reservation request, including dates, number of guests, contact information and any information reasonably necessary to process the reservation.
7. Guests must not exceed the maximum occupancy or otherwise use the accommodation in a manner materially inconsistent with the confirmed reservation.
8. The person making a reservation for a group is responsible for providing accurate information for the group and for informing the other members of the group of the applicable booking terms and house rules.
9. Guests must not use the accommodation for unlawful activity, unauthorized commercial activity, parties, events or other activities prohibited by the applicable accommodation rules or reservation conditions.

1. Prices displayed before confirmation may be SUBJECT TO FINAL CONFIRMATION because availability, applicable rates, promotions, occupancy, dates or other booking conditions may need to be verified.
2. The FINAL PRICE, accommodation, dates, number of guests, applicable rate, payment arrangements and relevant reservation conditions will be communicated before the reservation is confirmed.
3. NO PAYMENT IS PROCESSED when a reservation request is submitted through this direct reservation process.
4. PAYMENT METHODS: The operator may accept, at its discretion, any of the following payment methods for a reservation:
   • Cash in BAM or EUR
   • Credit card
   • Debit card
   • Bank transfer
   • Invoice (where agreed in writing)
   • Online payment platform
   • Any other payment method expressly agreed in the reservation confirmation
5. The operator may, at any time and without prior notice, add, remove, restrict, suspend or otherwise modify the payment methods available for any reservation, property, rate, date, booking channel or guest.
6. CARD AUTHORIZATION: Where a guest provides credit card, debit card, or other payment card details, the guest authorizes the operator to charge the card for any amounts validly owed under the confirmed reservation, including cancellation charges, no-show charges, damage costs, additional services, and applicable fees.
7. INVOICE PAYMENT: Where invoice payment is agreed, the invoice is payable within the timeframe specified on the invoice or in the reservation confirmation. Late payment may result in additional charges, collection costs, and attorney fees.
8. Where a guest fails to pay any amount when due, the operator may charge any payment method on file, apply any deposit or prepayment toward the amount owed, or pursue collection through lawful means.
9. Any applicable tourist tax, residence tax, fee, surcharge or other mandatory amount will be handled in accordance with applicable law and communicated to the guest.
10. MEMBER DISCOUNTS AND PROMOTIONAL RATES, including Montier CLUB benefits where offered, are subject to the applicable offer terms, eligibility requirements, availability and verification. Montier CLUB membership does not guarantee any particular discount, rate or other benefit.
11. Once a reservation has been confirmed, the price and other financial conditions applicable to that reservation are those communicated or incorporated into the applicable reservation confirmation.
12. Any later adjustment, additional amount, refund or other financial obligation must have a basis in the applicable reservation conditions, an agreed additional service, damage or loss, applicable law or another legally valid basis.
13. If a clear and material pricing, availability, accommodation or other booking error occurs, the applicable operator may correct the error and cancel the affected reservation.
14. If an affected reservation has already been paid for and is cancelled because of a material error attributable to the applicable operator, any amount actually paid for that cancelled reservation will be refunded.

1. REQUEST ONLY: A reservation request is an inquiry and request for accommodation. It does not constitute acceptance by the accommodation provider or reservation service.
2. EXPRESS CONFIRMATION: A reservation becomes confirmed only when the applicable contracting party or authorized reservation service expressly confirms it.
3. A guest should not rely upon an automated acknowledgement, submission receipt, availability display, preliminary quotation or similar communication as proof that a reservation has been finally accepted unless that communication expressly states that the reservation is confirmed.
4. Communications exchanged by WhatsApp, Viber, email or another agreed communication channel may form part of the reservation record where they identify or clearly relate to the particular reservation.
5. The reservation record may include the reservation request, confirmation, subsequent written amendments, payment instructions, cancellation conditions, house rules, additional-service terms and other documents or communications expressly incorporated into the reservation.
6. Where a reservation is amended after confirmation, the amendment will apply according to the terms communicated or agreed for that amendment.
7. DEFAULT TO FINALIZATION PAGE TERMS: Where the reservation confirmation or the communications expressly incorporated into it do not state or otherwise specify particular terms applicable to the reservation—including, but not limited to, cancellation conditions, no-show conditions, payment terms, deposit requirements, refund policies, modification rules, or other material booking conditions—the terms, conditions, and information displayed on the finalization page of the booking process on the Apartments Artee website at the time the reservation request was submitted shall be deemed to be the valid and applicable terms for that reservation.
8. FINALIZATION PAGE AS SUPPLEMENTARY TERMS: The finalization page of the booking process may contain important notes, cancellation information, payment details, house rules, and other booking conditions that supplement or fill gaps in the reservation confirmation. These terms are incorporated by reference into the reservation to the extent they are not contradicted by the express terms of the reservation confirmation.
9. HIERARCHY OF TERMS: In the event of any inconsistency or omission, the following order of precedence shall apply to determine the applicable terms for a reservation:
   1. Terms expressly stated in the reservation confirmation;
   2. Terms expressly communicated in the communications leading to confirmation;
   3. Terms displayed on the finalization page of the booking process on the website;
   4. These Important Booking Terms;
   5. Applicable mandatory law.

1. RESERVATION-SPECIFIC CANCELLATION CONDITIONS: Each accommodation, operator, rate, promotion, season, date, length of stay and booking channel may have different cancellation conditions.
2. The cancellation conditions expressly communicated or incorporated into the applicable reservation govern that reservation.
3. A cancellation condition may specify a free-cancellation period, a cancellation deadline, a fixed cancellation amount, a percentage of the reservation price, a number of nights, a deposit forfeiture, a no-show amount, full prepayment forfeiture, or another clearly stated method of calculating the amount payable. Cancellation conditions may also specify that no refund is available under any circumstances.
4. CANCELLATION CONDITIONS ARE RESERVATION-SPECIFIC: The cancellation, no-show, and refund conditions applicable to your reservation will be clearly communicated to you before your reservation is confirmed, whether through the reservation confirmation, communications leading to confirmation, or the finalization page of the booking process on the website. These conditions may vary depending on the accommodation, rate, season, length of stay, booking channel, or other circumstances.
5. NO DEFAULT CANCELLATION POLICY: There is no standard or default cancellation policy that applies to all reservations. Each reservation may have its own specific cancellation terms, which will be expressly stated in the reservation confirmation, in the communications leading to confirmation, or on the finalization page of the booking process on the Apartments Artee website.
6. CANCELLATION AND NO-SHOW CHARGES: If a cancellation or no-show charge becomes applicable under the terms of your specific reservation, the amount is immediately due. The guest is responsible for actively arranging payment.
   • No Payment Method on File: If we do not have a payment method on file (e.g., you chose a 'pay at property' option), the guest must proactively contact us to arrange payment via invoice, bank transfer, or online payment link. We may, at our discretion, send a payment request to the contact details provided, but you are not entitled to wait for a reminder.
   • Failure to Settle: If the fee is not settled in a timely manner, the debt may be pursued through collection proceedings, and the guest shall bear all associated collection costs and attorney fees.
7. Where a cancellation charge is applicable, cancellation of the reservation does not extinguish the guest's obligation to pay the applicable cancellation amount.
8. Where an applicable cancellation amount becomes payable, the applicable contracting party or authorized service may issue an invoice, payment request, receipt or other appropriate accounting documentation for that amount.
9. NO-SHOW: Where the applicable reservation conditions provide for a no-show charge, failure to arrive or otherwise use the accommodation without cancelling in accordance with the applicable cancellation conditions may result in the applicable no-show amount becoming payable.
10. AUTOMATIC NO-SHOW: If the guest fails to arrive by the check-in time specified in the reservation confirmation, the reservation is automatically treated as a no-show. The applicable no-show charges under the reservation-specific terms will apply, and the accommodation may be rebooked.
11. EARLY DEPARTURE: Leaving the accommodation before the confirmed departure date does not entitle the guest to a refund or cancellation of remaining charges unless expressly stated otherwise in the reservation-specific terms. The full amount for the entire confirmed stay may remain payable. The guest acknowledges that the dates were removed from availability and the operator may not be able to rebook them.
12. The applicable cancellation conditions may provide the operator with a RIGHT TO CANCEL A CONFIRMED RESERVATION in accordance with the terms communicated to and accepted by the guest (e.g., for property damage, safety issues, or circumstances beyond our control).
13. A guest may request a waiver, reduction, refund or exception from a cancellation charge. Any such waiver, reduction, refund or exception is discretionary.
14. Where a cancellation charge is waived or reduced as a goodwill gesture, that does not establish a general policy or entitlement for future reservations.

1. CANCELLATION BY GUEST: Where a non-refundable rate or prepaid booking is cancelled by the guest, the operator may retain the full amount paid unless the operator agrees otherwise in writing.
2. NO-SHOW: Where a guest fails to arrive without cancelling, the operator may retain the amount paid and may rebook the accommodation without obligation to the original guest.
3. EARLY DEPARTURE: Where a guest leaves before the confirmed departure date, the full amount for the entire confirmed stay remains payable unless the operator agrees otherwise in writing.
4. DATE CHANGES: Where a guest requests to change dates and the operator cannot accommodate the change, the original booking remains in effect and the applicable cancellation policy applies. The operator may, at its discretion, offer alternative dates or a credit.
5. FORCE MAJEURE / EMERGENCIES: Where a guest is unable to complete their stay due to serious illness, family emergency, natural disaster, travel restrictions, or other circumstances outside their control, the operator may, at its sole discretion, offer a partial refund, a credit toward a future stay, or alternative dates. The operator will consider such requests in good faith.
6. OPERATOR CANCELLATION: Where the operator cancels a confirmed reservation for reasons other than guest breach, the guest will receive a full refund of any amounts paid.
7. REBOOKING BY OPERATOR: Where a guest cancels, no-shows, or leaves early, the operator may rebook the accommodation to another guest. Any amounts received from rebooking belong to the operator and do not create any obligation to refund the original guest.
8. ACCOMMODATION HELD FOR GUEST: The operator will hold the accommodation available for the guest for the entire confirmed stay period, even if the guest does not arrive or leaves early. This holding of availability is the consideration for the non-refundable payment.

1. DISCRETIONARY SECURITY DEPOSIT: The operator may, at its sole discretion, require a security deposit from any guest where the operator deems it reasonably necessary. A security deposit is not automatically required for all reservations.
2. GROUNDS FOR REQUIRING A DEPOSIT: The operator may require a security deposit where, in its reasonable judgment, circumstances warrant additional protection, including but not limited to:
   • Suspicious, incomplete, or unverifiable reservation information
   • Guest behavior, communication, or conduct that raises concerns
   • Unusually large groups or high-occupancy reservations
   • Extended stays or high-value reservations
   • Previous incidents, complaints, or damage associated with the guest
   • Reservations made at short notice without verifiable history
   • Any other circumstance the operator reasonably considers relevant
3. AMOUNT: Where a security deposit is required, the amount will be determined by the operator at its discretion and communicated to the guest before or at check-in. The amount will be reasonable in relation to the accommodation and the circumstances giving rise to the requirement.
4. PAYMENT OF DEPOSIT: The security deposit must be paid in the manner specified by the operator (cash, card authorization, or other agreed method) before or at check-in. Failure or refusal to pay a required security deposit may result in cancellation of the reservation without refund.
5. APPLICATION OF DEPOSIT: The security deposit may be applied toward any damages, cleaning costs, rule violations, lost items, or other amounts owed by the guest.
6. ADDITIONAL AMOUNTS: Deductions from the security deposit do not limit the operator's right to pursue additional amounts where the actual damage or loss exceeds the security deposit amount.
7. RETURN OF DEPOSIT: The security deposit, or the remaining balance after deductions, will be returned within a reasonable time after check-out.

RELOCATION RIGHT: If the operator needs to relocate the guest, the operator will make reasonable efforts to provide accommodation that is comparable or superior to the original booking. If the guest does not accept the relocation, the guest may cancel the reservation.

RIGHT OF ENTRY: The operator reserves the right to enter the accommodation with reasonable notice for inspection, maintenance, cleaning, or emergency. In cases of emergency, entry may be immediate. The operator will make reasonable efforts to minimize disruption to the guest.

1. ABANDONED BOOKING: Where a guest ceases communication, does not arrive, and does not formally cancel, the booking is treated as abandoned. The full amount remains payable and no refund is issued.
2. UNRESPONSIVE GUEST: Where the operator attempts to contact the guest regarding the reservation and receives no response within 48 hours, the operator may treat the reservation as abandoned and rebook the accommodation. The full amount remains payable by the original guest.
3. NO OBLIGATION TO LOCATE GUEST: The operator is not obligated to make extensive efforts to locate an unresponsive guest. Reasonable attempts using the contact details provided shall be sufficient.
4. DATES RELEASED: Where a booking is abandoned or the guest is unresponsive, the operator may release the dates and rebook them. Any amounts received from rebooking belong to the operator.

1. BOOKING MADE BY GUEST: The person who submits a reservation request is deemed to have made the booking. Claims of "I didn't make this booking" or "someone used my account" do not affect the validity of the reservation or the payment obligations arising from it.
2. RESPONSIBILITY FOR ACCOUNT: The guest is responsible for maintaining the security of their own devices, accounts, email addresses, and communication channels. Unauthorized use of the guest's device or account is not a ground for cancellation or refund.
3. IDENTITY VERIFICATION AT CHECK-IN: The operator requires valid identification from each guest at check-in. Failure to provide valid identification at check-in may result in cancellation of the reservation and forfeiture of all payments.
4. BOOKING BY MINOR: Where a booking is made by a minor without proper authorization, the booking remains valid and the parent or guardian is responsible for all charges, damages, and obligations arising from the reservation.

1. FAILED PAYMENT: Where a payment is declined, reversed, or fails for any reason after check-in, the full amount remains owed and payable by the guest.
2. PURSUING PAYMENT: The operator may pursue payment through any lawful means, including charging any payment method on file, issuing an invoice, or pursuing collection proceedings.
3. FRAUDULENT CARD USE: Where a payment card is later determined to be fraudulent or stolen, the guest remains personally liable for all charges. The operator may pursue the guest directly for payment.
4. IMMEDIATE TERMINATION: Where a payment fails or is reversed during the stay, the operator may terminate the stay immediately and remove the guest from the accommodation. No refund is issued for remaining nights.

1. NO REFUND AFTER STAY: Once a stay has been completed, the guest is not entitled to any refund for dissatisfaction, complaints, or other issues raised after check-out unless the operator, at its sole discretion, agrees otherwise.
2. COMPLAINTS DURING STAY: The guest must report any issues or complaints during the stay to give the operator an opportunity to address them. Failure to report issues during the stay waives any right to compensation after check-out.
3. NEGATIVE REVIEWS: Leaving a negative review does not create a right to a refund. The operator may respond to reviews and provide its own account of events.
4. EMOTIONAL DISTRESS CLAIMS: The operator is not liable for emotional distress, inconvenience, or subjective dissatisfaction. No refund is issued for emotional distress claims.
5. PRESSURE TACTICS: The guest acknowledges that threatening negative reviews, social media posts, or other pressure tactics will not result in a refund. The non-refundable rate applies regardless of such threats.

1. HAZARDOUS MATERIALS: Guests must not bring hazardous materials, weapons, explosives, flammable substances, or illegal items into the accommodation. Violation results in immediate termination of the stay, forfeiture of all payments, and potential criminal charges.
2. COMMERCIAL USE PROHIBITED: The accommodation is for personal residential use only. Guests must not use the accommodation for filming, photography shoots, business operations, client meetings, or any commercial activity without the operator's express written consent. Unauthorized commercial use results in additional charges and termination of the stay.
3. SUBLETTING PROHIBITED: Guests must not sublet, assign, transfer, or allow unauthorized persons to occupy the accommodation. Any such act results in immediate termination and forfeiture of all payments.
4. OVERSTAYING: Where a guest remains in the accommodation beyond the confirmed check-out time without the operator's consent, the guest is liable for additional charges at a rate determined by the operator, plus any costs incurred by the operator as a result of the overstay, including costs related to the next guest's disrupted arrival.
5. REFUSAL TO LEAVE: Where a guest refuses to leave at check-out time, the operator may take lawful action to remove the guest and their belongings. The guest is liable for all costs associated with removal, including locksmith fees, cleaning, storage, and legal fees.

1. GUEST RESPONSIBILITY: The guest is responsible for their own safety and the safety of their party while using the accommodation. The operator is not liable for accidents, injuries, or losses resulting from the guest's own conduct, negligence, or failure to follow safety instructions.
2. NO COMPENSATION FOR INJURY: The guest waives any right to compensation for personal injury, accident, or loss that occurs during the stay, except where caused by the operator's gross negligence or intentional misconduct.
3. THIRD-PARTY CLAIMS: Where a member of the guest's party or a visitor is injured, the guest is responsible for any claims, damages, or costs arising from such injury, except where caused by the operator's gross negligence or intentional misconduct.

1. NO RETROACTIVE DISCOUNTS: The guest may not request a lower price, discount, or refund after the stay has begun or been completed. The price confirmed at the time of booking is final.
2. NO PRICE MATCHING: The operator is not obligated to match prices offered by other accommodation providers. A lower price found elsewhere does not create a right to a refund or price adjustment.
3. MULTIPLE GUESTS: Where a booking is made for multiple guests, each guest is jointly and severally liable for all charges, damages, and obligations arising from the reservation. The operator may pursue any individual guest for the full amount owed.

1. BEFORE CONFIRMATION: Before a reservation has been expressly confirmed, the applicable accommodation provider, reservation service or website operator may decline, reject or withdraw a reservation request without being required to provide accommodation.
2. A request may be declined before confirmation because of unavailable dates, pricing or availability errors, capacity limitations, inability to verify information, operational circumstances, suspected fraud or abuse, failure to satisfy applicable requirements, or other lawful reasons.
3. AFTER CONFIRMATION: The operator reserves the right to cancel a confirmed reservation where cancellation is permitted by the applicable reservation conditions.
4. The operator cancellation right includes cancellation for reasons determined by the operator to be operationally, commercially or otherwise reasonably necessary, including circumstances involving:
   • material booking, pricing or availability errors;
   • fraudulent, materially false or misleading reservation information;
   • failure to satisfy material eligibility or identification requirements;
   • material breach of reservation conditions or house rules;
   • unlawful activity or serious misconduct;
   • safety, security or property-protection concerns;
   • events or circumstances outside reasonable control;
   • the accommodation becoming unavailable or unsafe;
   • governmental, regulatory or legal requirements;
   • operational or property-management circumstances;
   • commercial or availability considerations; or
   • another ground permitted by the applicable reservation conditions or law.
5. The operator may exercise the cancellation right by notifying the guest using the contact details supplied for the reservation or another communication method used for that reservation.
6. The operator may cancel a reservation even where the guest has not breached the reservation conditions.
7. The operator's cancellation right does not constitute a representation that cancellation will occur or that any particular reservation will be cancelled. The operator may choose to honor a reservation notwithstanding an available cancellation right.
8. Where cancellation by the operator occurs and the guest has already paid an amount, the applicable amount will be refunded in accordance with the applicable reservation conditions or mandatory applicable law.
9. The operator does not guarantee replacement accommodation, compensation for alternative accommodation, travel expenses, consequential losses, lost profits, inconvenience or other additional compensation following operator cancellation.
10. The website operator may cancel or disable an unconfirmed reservation request at any time before confirmation without creating a confirmed accommodation contract.

1. IMMEDIATE TERMINATION: Where the operator terminates the stay due to guest violation of house rules, reservation conditions, or these Terms, the termination is immediate and no refund is issued for remaining nights.
2. FORFEITURE OF ALL PAYMENTS: Termination for cause results in forfeiture of all payments, including any security deposit that was required, accommodation charges, and any prepaid amounts.
3. NO REFUND FOR REMAINING NIGHTS: The guest is not entitled to a refund, credit, or compensation for any unused nights following termination for cause.
4. ADDITIONAL CHARGES: The guest remains liable for any additional charges, damages, cleaning costs, or other amounts owed as a result of the conduct that led to termination.
5. REMOVAL COSTS: Where the guest is removed from the accommodation, the guest bears all costs associated with removal, including locksmith fees, cleaning, storage, and legal fees.
6. NO GRACE PERIOD: Termination for cause is effective immediately. The guest is not entitled to a grace period or additional time in the accommodation.

1. The financial terms applicable to a reservation are determined according to the accommodation, operator, rate, dates, length of stay, booking channel, services requested and other circumstances applicable to that reservation.
2. The applicable reservation confirmation may specify amounts payable by the guest, including accommodation charges, deposits, cancellation amounts, no-show amounts, additional services, agreed fees, damages, extraordinary cleaning costs or other charges.
3. Different properties, operators, accommodation types, rates, promotions, seasons, dates, lengths of stay and booking channels may have materially different financial and cancellation conditions.
4. PROPERTY-SPECIFIC CONDITIONS PREVAIL: Where the terms applicable to a particular property or reservation contain provisions concerning cancellation, payment, deposits, no-shows, refunds, damages, additional charges or other financial matters, those provisions govern the relevant reservation.
5. OMITTED TERMS DEFAULT TO FINALIZATION PAGE: Where a reservation confirmation or the communications leading to confirmation do not specify particular financial or cancellation terms (such as cancellation conditions, no-show charges, deposit requirements, refund policies, or other material booking conditions), the terms displayed on the finalization page of the booking process on the Apartments Artee website at the time of booking shall apply as the valid and binding terms for that reservation.
6. By accepting a reservation, the guest agrees to the financial conditions expressly applicable to that reservation, including any conditions incorporated by reference from the finalization page of the booking process where the reservation confirmation or related communications are silent.

1. DEBT ARISES IMMEDIATELY: Where a guest becomes liable for an amount under the applicable reservation conditions, house rules, additional-service terms, damage or loss provisions, or applicable law, a debt arises immediately at that moment. The guest owes the amount from the moment it becomes payable.
2. NO INVOICE REQUIRED: The guest's obligation to pay exists regardless of whether an invoice, payment request, receipt, or other documentation has been issued. An invoice documents an existing debt. It does not create the debt.
3. IMMEDIATE PAYMENT OBLIGATION: Unless otherwise specified, all amounts owed are payable immediately when they become due. The guest must arrange payment without delay and without waiting for a reminder or invoice.
4. Amounts that may become payable include:
   • confirmed accommodation charges;
   • agreed cancellation charges;
   • agreed no-show charges;
   • additional services requested by the guest;
   • agreed modifications or extensions;
   • reasonably established damage or loss;
   • extraordinary cleaning or restoration costs;
   • replacement costs for lost keys, access devices or property;
   • applicable taxes or mandatory charges; and
   • other amounts having a valid contractual, factual or legal basis.
5. OPERATOR MAY ISSUE DOCUMENTATION: The operator may, at its discretion, issue an invoice, payment request, receipt, debit note or other appropriate documentation for any amount owed. The issuance of such documentation is for accounting purposes and does not affect the guest's existing payment obligation.
6. COLLECTION: If an amount remains unpaid after becoming due, the applicable contracting party may use lawful methods of collection or pursue other remedies available under applicable law.
7. ATTORNEY FEES AND COLLECTION COSTS: If legal action or collection proceedings become necessary to recover amounts owed by the guest, the guest shall bear the reasonable attorney fees and collection costs incurred by the operator.
8. GUEST MUST ACTIVELY PAY: The guest has an affirmative duty to actively seek out the operator and complete payment. The guest cannot avoid payment by claiming they were not contacted, did not receive an invoice, or did not know how to pay.

1. GUEST'S DUTY TO PAY: The guest has a duty to ensure that all amounts owed under the confirmed reservation are paid in full and on time. This duty requires the guest to actively take all necessary steps to deliver payment to the operator.
2. PAYMENT OBLIGATION IS ON THE GUEST: The obligation to pay rests entirely with the guest. The operator is not required to chase, remind, or repeatedly request payment. The guest must proactively arrange and complete payment without being asked.
3. GUEST MUST MAKE EVERY EFFORT: The guest must make every reasonable effort to pay all amounts owed, including:
   • Contacting the operator to arrange payment
   • Providing a valid payment method
   • Ensuring sufficient funds are available
   • Completing payment within the specified timeframe
   • Following up if a payment fails or is declined
   • Using an alternative payment method if the first method fails
4. CASH PAYMENTS: Where cash payment is agreed, the guest must deliver the full amount in cash to the operator at the time and place specified in the reservation confirmation. The guest is responsible for ensuring that the exact amount is available. Where the guest does not have the exact amount, the operator may, at its sole discretion, either provide change, round the total amount payable to a convenient denomination at its discretion or apply the overpayment as a credit toward any additional charges, fees, damages, or other amounts owed by the guest. Any rounding adjustment is non-refundable and does not constitute a refund, credit, or overpayment.
5. PAYMENT METHODS: The operator may accept, at its discretion, any of the following payment methods for a reservation:
   • Cash in BAM or EUR
   • Credit card
   • Debit card
   • Bank transfer
   • Invoice (where agreed in writing)
   • Online payment platform
   • Any other payment method expressly agreed in the reservation confirmation
6. DEBT ARISES IMMEDIATELY: Where an amount becomes payable under the confirmed reservation, cancellation policy, damage provisions, or these Terms, a debt arises immediately at that moment. The guest owes the amount from the moment it becomes payable.
7. INVOICE NOT REQUIRED FOR DEBT: The guest's obligation to pay exists regardless of whether an invoice has been issued. An invoice is documentation of an existing debt, not a precondition for the debt to exist.
8. IMMEDIATE PAYMENT REQUIRED: Unless otherwise specified in the reservation confirmation, all amounts owed are payable immediately when they become due. The guest must arrange payment without delay.
9. FAILURE TO PAY: Where the guest fails to pay any amount when due:
   • The full amount remains owed
   • The operator may charge any payment method on file
   • The operator may apply any deposit or prepayment toward the amount owed
   • The operator may pursue collection through lawful means
   • The guest bears all collection costs and attorney fees
   • The operator may take any other lawful action to recover the debt
10. NO REMINDERS REQUIRED: The operator is not obligated to send reminders, notices, or repeated payment requests. The guest's duty to pay exists independently of any reminder or notification from the operator.
11. GUEST MUST CONTACT OPERATOR: Where the guest is unsure how to pay or needs payment details, the guest must contact the operator to arrange payment. Failure to contact the operator does not excuse non-payment.

1. A reservation may be modified only where the applicable operator accepts the requested modification and the modification is possible.
2. A guest's request to change dates, occupancy, accommodation, services or other reservation details does not automatically create a right to the requested modification.
3. A modification may result in a different price, availability, cancellation condition or other reservation condition where this is communicated and agreed as part of the modification.
4. Additional services or special requests may involve additional charges where those charges are communicated and accepted.
5. A guest who requests a modification that cannot be accepted may instead be required to proceed under the cancellation conditions applicable to the original reservation.

We process personal data that is reasonably necessary for receiving and managing reservation requests, communicating with guests, providing accommodation-related services, complying with legal obligations, preventing fraud and misuse, and operating and securing the website and reservation system.

WE DO NOT SELL YOUR PERSONAL DATA.

Personal data may be disclosed or made available where reasonably necessary for service provision, legal compliance, accounting, fraud prevention, technical operation of the website or reservation system, or another lawful purpose.

For complete information about the collection, use, storage, disclosure, retention, protection and rights relating to personal data, please see our Privacy Policy.

1. The website and its general information are provided on an "AS IS" AND "AS AVAILABLE" basis.
2. We do not guarantee that the website or reservation system will always be AVAILABLE, ERROR-FREE, COMPLETE OR UNINTERRUPTED.
3. We are not responsible for temporary website downtime, internet outages, communication failures, third-party service failures, cyberattacks or other technical problems outside our reasonable control.
4. If a system or human error causes INCORRECT PRICING, AVAILABILITY, ACCOMMODATION INFORMATION OR OTHER MATERIAL INFORMATION , we may correct the error and cancel the affected reservation.
5. We will make reasonable efforts to notify affected guests and, where reasonably possible, provide available alternatives.

MONTIER CLUB IS NOT CURRENTLY AVAILABLE. Montier CLUB is a loyalty programme that is not yet operational. No membership, benefits, discounts, or rewards are available at this time. The terms below are provided for informational purposes only and will apply only when the programme is launched.

Montier CLUB is an optional membership and promotional programme. The programme may be offered, modified, suspended or discontinued at any time. Membership does not guarantee any particular discount, reward, promotional rate, upgrade, complimentary service, special treatment, availability or other benefit.

JOINING MONTIER CLUB: Montier CLUB membership is available through eligible direct reservation requests made through the Apartments Artee website. A guest may choose to join Montier CLUB during the reservation process by selecting the applicable membership option and completing the required information.

When the guest submits the reservation request with the Montier CLUB membership option selected, a Montier CLUB account may be created automatically and associated with that reservation. The guest may also be automatically signed in to that account.

MEMBERSHIP DOES NOT CREATE A BENEFIT IMMEDIATELY. A reservation request submitted through the Montier CLUB option does not, by itself, entitle the guest to a CLUB discount, reward, promotional rate or other benefit.

Subject to the applicable programme requirements, a guest becomes eligible for Montier CLUB member benefits after successfully completing the qualifying direct stay associated with their membership.

1. QUALIFYING STAY: A qualifying stay generally means a direct reservation made through the applicable Apartments Artee reservation process that has been confirmed and subsequently completed by the registered guest.
2. A cancelled reservation, no-show, reservation that is not completed, or reservation made through a third-party booking platform does not constitute a qualifying stay unless expressly accepted as such.
3. DISCRETIONARY BENEFITS: Montier CLUB benefits are offered on a DISCRETIONARY AND OFFER-SPECIFIC BASIS. A member may receive a discount, promotional rate, complimentary service, special offer or other benefit for one reservation and receive no such benefit for another reservation.
4. Membership itself does not create an entitlement to a particular discount, percentage reduction, price, upgrade, free service or other financial or non-financial benefit.
5. Any particular CLUB benefit applies only where that benefit has been expressly communicated or made available as applicable to the relevant reservation, booking, accommodation, rate, date or offer.
6. CLUB benefits may vary depending on the accommodation, operator, dates, season, availability, rate, length of stay, booking channel, promotional campaign, member eligibility and other circumstances.
7. NO AUTOMATIC DISCOUNT: The existence of Montier CLUB membership does not mean that every reservation will receive a discounted price.
8. A benefit previously offered to a member does not create an entitlement to receive the same or a similar benefit on a future reservation.
9. CLUB benefits generally cannot be combined with other discounts, promotions, rates or special offers unless the applicable offer expressly states otherwise.
10. Where a particular CLUB offer is communicated together with specific conditions, eligibility requirements, dates, rates or limitations, those conditions apply to that offer.
11. CONFIRMED RESERVATIONS: Once a reservation has been confirmed with a particular CLUB benefit, the applicable benefit and price for that reservation will be determined by the reservation confirmation and the terms expressly applicable to it.
12. Membership information may be verified before a benefit or discount is applied.
13. Membership benefits may be refused, suspended or removed where applicable eligibility requirements are not satisfied or where misuse, abuse, fraud, manipulation or other improper use is reasonably suspected.
14. Montier CLUB does not constitute a points-based loyalty scheme or guarantee the accumulation or redemption of points, unless such a system is expressly introduced and its applicable terms are communicated to members.
15. We may change, replace, suspend or discontinue Montier CLUB or any particular CLUB benefit at any time. Such changes will not retroactively alter a benefit that has already been expressly confirmed as part of a confirmed reservation.

1. Guests must not use the website or reservation system to make FALSE, FRAUDULENT, DUPLICATE OR MISLEADING RESERVATIONS .
2. You must not impersonate another person or knowingly provide another person's personal information without appropriate authorization.
3. We may cancel or refuse unconfirmed reservation requests where fraudulent, abusive, unlawful or materially misleading activity is reasonably suspected.
4. For confirmed reservations, any cancellation or other action resulting from suspected fraud, abuse, unlawful conduct or materially misleading information will be taken in accordance with the confirmed reservation conditions.
5. Attempts to interfere with, damage, disrupt, reverse engineer, compromise or gain unauthorized access to the website, reservation system, accounts, servers or related infrastructure are prohibited.

If you believe that the accommodation or reservation service has not been provided in accordance with the confirmed reservation, applicable conditions or applicable law, you may contact the applicable contracting party or accommodation provider using the contact information provided for the reservation.

Complaints should include the guest's name, reservation details, date of stay, nature of the complaint and any relevant supporting information or documentation.

We will consider complaints and respond in accordance with applicable law and the circumstances of the particular matter.

These Terms are governed by the APPLICABLE LAWS OF BOSNIA AND HERZEGOVINA , including applicable laws and regulations of the Federation of Bosnia and Herzegovina and other competent authorities applicable to the accommodation, reservation and parties concerned.

Any dispute shall be handled by the COMPETENT COURT OR AUTHORITY determined in accordance with applicable law.

Neither the applicable accommodation provider nor the reservation service shall be treated as having voluntarily caused a failure or delay where performance is prevented or materially affected by circumstances outside reasonable control, including natural disasters, fire, serious utility failures, governmental restrictions, public emergencies, security threats, infrastructure failures, major communication failures or other comparable circumstances.

Where such circumstances materially prevent the accommodation from being provided, the applicable operator may cancel, modify or suspend the affected reservation.

Any refund, alternative accommodation, credit or other remedy resulting from such circumstances will be determined according to the applicable reservation conditions and mandatory applicable law.

We may update these Important Booking Terms from time to time to reflect changes to our services, reservation procedures, legal requirements or business practices.

The LATEST VERSION will be made available on this page.

Changes to these general Terms will not retroactively alter the terms of a confirmed reservation unless such change is required by mandatory law or expressly agreed with the guest.

Before submitting a reservation request, you should review these Important Booking Terms together with the information provided for the requested reservation, including any terms, conditions, cancellation information, and other important notes displayed on the finalization page of the booking process.

Where the reservation process includes an "I AGREE" or similar confirmation checkbox, selecting that checkbox confirms that you have been given access to these Important Booking Terms, the terms displayed on the finalization page, and agree to them.

Selecting an acceptance checkbox and submitting a reservation request DOES NOT BY ITSELF GUARANTEE AVAILABILITY OR CREATE A CONFIRMED BOOKING .

The reservation becomes confirmed only when the applicable contracting party or authorized reservation service expressly confirms the reservation.

■ IF YOU DO NOT AGREE TO THE APPLICABLE TERMS, DO NOT SUBMIT A RESERVATION REQUEST.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to mandatory applicable law, that provision will apply only to the extent legally permitted, and the remaining provisions will remain effective to the extent permitted by law.

Apartments Artee may facilitate or receive reservation requests for accommodations that are owned, operated, managed or otherwise provided by another person or business.

Where another person or business is the actual accommodation provider or contracting party, that provider may have its own obligations concerning accommodation, registration, invoicing, payment, safety, guest records, complaints, cancellation and other matters governed by applicable law.

The reservation confirmation and other booking documentation will identify or otherwise provide the relevant information concerning the applicable accommodation provider and contracting party.

These Important Booking Terms govern reservation-related matters and do not replace the Privacy Policy.

The Privacy Policy explains how personal data is processed, including information concerning collection, purposes, legal bases, recipients, retention, international transfers, security and data-subject rights.

These Important Booking Terms should be read together with the applicable reservation details, cancellation conditions, house rules, Privacy Policy, Montier CLUB or promotional offer conditions where applicable, and any other terms expressly communicated or incorporated into the specific reservation.

In the event of any inconsistency between these Important Booking Terms and terms expressly communicated or incorporated into a particular reservation, the reservation-specific terms shall govern that reservation. Where particular terms are not stated in the reservation confirmation or related communications, the terms displayed on the finalization page of the booking process on the website at the time of booking shall apply in accordance with the hierarchy of terms set out in these Important Booking Terms.

Information displayed elsewhere on the website, including general descriptions, indicative prices, promotional information, availability information or other general website content, does not establish reservation-specific contractual conditions unless it is expressly incorporated into the applicable reservation.

The applicable reservation confirmation may contain terms concerning price, payment, deposits, cancellation, no-show, refunds, additional charges, damages, modifications and other matters that differ from information contained in these general Important Booking Terms.

Invoices and payment requests are accounting documents that reflect amounts already owed under the confirmed reservation, applicable cancellation terms, damage provisions, or applicable law.

Last updated: 21st of August 2026
Apartments Artee